Refund and Cancellation Policy

This policy explains tour cancellation, rescheduling, and refund terms for bookings made for services offered to customers in Ukraine through the website zintechsystems.com.

1) Customer cancellation and rescheduling

If you need to cancel or request a reschedule, please contact us using the contact details below. We will confirm what options are available depending on the tour date, availability, and the circumstances of the change.

  • Requests made earlier may be eligible for rescheduling and/or a partial refund, subject to the tour supplier’s conditions.
  • Requests made close to the scheduled start time may result in limited or no refund, depending on supplier costs already incurred.
  • Where rescheduling is possible, the new date is subject to availability and confirmation.

Nothing in this policy limits statutory consumer rights for distance contracts under Ukrainian law.

2) Refunds

Refunds (if applicable) will be processed using the same payment method used for the booking, unless otherwise agreed in writing.

  • Time to refund: refunds are typically processed after confirmation of eligibility; actual posting time depends on your bank/payment provider.
  • Service fees and non-refundable supplier costs may be deducted where permitted.

3) Provider identity and consumer information (required for distance contracts)

Provider (seller): zintechsystems.com (PE). For the purposes of distance contracting, you can contact us at:

Address: 12 Borys Hrinchenko St, Kyiv, 01001, Ukraine

Email: contact@zintechsystems.com

Phone: +380 955 225 1342

EDRPOU (registration ID): 60858658

Legal representative: Laura Lopez, Managing Director

This page supports required disclosures for distance contracts under Закон України "Про електронну комерцію" (№ 675-VIII), Стаття 7 and Закон України "Про захист прав споживачів" (№ 3153-IX), Стаття 6, Стаття 13, Стаття 17. Service/product information for customers in Ukraine is provided in Ukrainian where required by Закон України "Про забезпечення функціонування української мови як державної", Стаття 13.

4) Dispute, complaints, and consumer rights

If you have a complaint related to a distance tour booking (including dissatisfaction with performance, cancellation, or refund outcomes), please contact us at contact@zintechsystems.com or by phone. We will consider your request and provide a response.

Information about consumer rights and complaint handling for distance contracts is provided in line with Закон України "Про захист прав споживачів" (№ 3153-IX).

Contact us about a cancellation or refund

Use the button below to send your request. Submission will redirect you to the thank-you page (the final endpoint is controlled by the site).