Privacy Policy

This Privacy Policy explains how zintechsystems.com (PE) collects, uses, stores, and shares personal data when you submit tour inquiries and use contact or booking flows on our website from Ukraine (UA). We also explain how long we keep data, what rights you have, and how to contact us about privacy matters.

1. Controller and contact details

Personal data is processed by zintechsystems.com (PE), EDRPOU registration code: 60858658.

2. What personal data we collect

Depending on how you interact with us, we may collect:

  • Contact details: name, email address, phone number.
  • Inquiry/booking details: tour dates, number of travelers, messages, preferences.
  • Communication records: content of messages you send to us.

3. Purposes and legal basis

We use personal data to:

  • Respond to tour inquiries and provide customer support.
  • Arrange bookings and related communications.
  • Manage service execution and maintain records required for contractual and legal obligations.

Where cookies or other tracking technologies process personal data, we ensure an appropriate lawful basis, including consent where required, and comply with Ukrainian personal data protection rules. Legal basis for personal data protection: Law of Ukraine "On the Protection of Personal Data" (№2297-VI).

4. Required information for distance services (Ukraine)

If you order tour services via the internet for delivery/provision in Ukraine, before concluding a distance contract we provide consumer information in an easy-to-understand form, including the seller identity and key service characteristics, and disclose dispute/complaint handling information so you can exercise your rights for distance contracts.

We cite:

  • Law of Ukraine "On Electronic Commerce" (№ 675-VIII), Article 7.
  • Law of Ukraine "On Consumer Protection" (№ 3153-IX), Article 6, Article 13, Article 17.
  • Law of Ukraine "On Consumer Protection" (№ 3153-IX). (dispute/complaint handling information for distance contracts)
  • Law of Ukraine "On Ensuring the Functioning of the Ukrainian Language as the State Language" , Article 13. We provide required service/product information in Ukrainian (we may also include other languages).

5. Who we share data with

We share personal data only when necessary for providing the services and communications, or when required by law. We do not sell your personal data.

6. Data retention

We keep personal data only for as long as needed for the purposes described in this Policy and as required by applicable law and legitimate business needs (for example, managing inquiries and contract-related matters). After the retention period ends, we delete or anonymize personal data, unless further retention is required by law.

7. Your rights

You may have rights to access, correct, update, and (in certain cases) request deletion or restriction of processing of your personal data, as well as to withdraw consent where processing is based on consent and to lodge a complaint or apply remedies available under Ukrainian law.

To exercise your rights, contact us using the details in Section 1. For cookie/tracking processing of personal data, you can manage your consent choices where applicable.

8. Cookies and tracking

If our website uses cookies or similar technologies that process personal data, we handle them in accordance with Ukrainian personal data protection requirements, including lawful basis and consent where required.

Law of Ukraine "On the Protection of Personal Data" (№2297-VI).

9. Disputes and complaints (Ukraine)

For distance contracts, you may submit complaints/disputes through our support channels. We will review your request and respond in accordance with applicable consumer protection rules.

Law of Ukraine "On Consumer Protection" (№ 3153-IX).